All Episodes
Episodes
Ep 84 - "The Storms Are Coming"
With June 1st marking the industry's first day of Hurricane Season, Brandon and I take the opportunity to dive into a conversation about Emergency Response Plans and pre-storm planning conversations. How do we take...
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Ep 83 - "This Is Messy"
On today’s show, Brandon and I talk about parenting. The good, the bad, and the ugly- and all the crossover with leadership.
If you’re a parent, I think you’ll find a lot to relate to, and hopefully some insight and...
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Ep 82 - "Patterns vs Events"
In this chat, Brandon and I zero in on the importance of holding our standards, while still prioritizing connection and relationship with our people. It's important for us to consider- is this a true pattern? Or is...
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Ep 81 - "At Your Limit" With Rachel Stewart
Hey friends, today’s show is a fun one. We have Rachel Stewart back on the show! It’s been almost 18 months since we had her on last.
This time we talk about what it’s been like venturing out from Restoration, to...
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Ep 80 - "Inspecting What We Expect"
In this episode, Brandon and I dig into Covey's 4 Disciplines of Execution model, and spend some hang time on Accountability- inspecting what we expect. We also get deep into "controlling what can be controlled", ie....
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Bonus Episode - "Solution Based Sales" with The Restoration Rundown
Join Brandon and I in this recast of our last visit with Ben of Restoration Rundown and Ironclad Restoration Marketing. It was a rad conversation- Ben's a great interviewer, and the convo was hard-hitting around...
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Ep 79 - "Clarity Is Critical"
No matter how well we communicate, there’s always going to be a gap between what we felt like we communicated, and what the other person(s) felt like they heard.
But we can work to close that gap, and reap the...
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Ep 78 - "Behind the ATI Curtain"- With Jeff Moore
Join us for our conversation with Jeff Moore, President of ATI and head of all their mergers and acquisitions activity. We talk a lot about Jeff and his family's origin story, the internal culture at ATI, and Jeff's...
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Ep 77 - "The Burden Of Command"
How do we manage our own workload, while overseeing the work of our team, making difficult decisions, and taking responsibility for the success or failure of the business?
In this Episode of Head Heart & Boots...
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Ep 76 - "HR, Human Relationships or Human Resources"
In this episode, Brandon and I meet with Marcie Richardson, the Director of HR and Safety for Guarantee Restoration. She's a charismatic and passionate leader and had some awesome insight and stories to share with...
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Ep 75 - "It's About The Client, Stupid"
In this show, Brandon and I discuss what it really means to be customer-centric in how we're delivering service, in particular to commercial clients. Do you feel like you're running a customer-centric business? What...
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Ep 74 - "Who Are You Really?"
In today's show, Brandon and I talk about what it really means to know the people we're working with- whether we're talking business partners, colleagues or downline employees, what kind of relationships are we...
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