All Episodes
Episodes
Ep 66 - Part 2 "Remarkable Customer Service" With Joey Coleman
This is our second chat with Joey, and it's just as epic as the first. In this show, we talk through the last 4 stages of customer onboarding. Every moment of this podcast is applicable to our restoration businesses,...
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Ep 65 - "Dig A Moat And Build A Castle" With Gokul
In this episode we’re back with Gokul Padmanabhan of Restoration Brokers of America. Gokul has facilitated more than $600M of restoration business transactions.  This is our second episode with Gokul and we take a...
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Ep 64 - "No Victims In Sales"
This episode is actually a follow-on episode from our last show, "Commander's Intent". As sales leaders, how do we handle ourselves when our team is struggling or we're in an extraordinary environment like Hurricane...
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Ep 63 - "A Commander's Intent"
Hi All, this is a special episode. Brandon started sharing some thoughts on battlefield leadership from his military experience, and I thought, "Holy cow, I have to record this. We have to make this an episode."
I...
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Ep 62 - "Let's Talk Money"
In today's show we talk about our people's compensation. What if we were more proactive in granting raises to our people? And how do we maximize the perceived value of that raise? What is the role of generosity in...
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Ep 61 - "A Leader's Focus"
In this episode Chris and Brandon dive inside the mind of a leader. What should we be focused on each day? How should we be thinking about our people, and the work we do?
What disciplines and systems do we need to...
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Ep 60 - "Resilience Or Grit" With Jenny Vandehey
In our second episode with Jenny, we zero in on the "get sh*t done" culture of restoration. In a uniquely demanding industry, how do we manage and lead our people through its chaotic nature in a way that's sustainable...
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Ep 59 - "Fireside Chat With Our HOMEE'S"
For this week's show we invited Brandon Donatelli and Larry Nettles from Homee, a new technology platform that serves to digitize claims and simplify the process for policy-holders and contractors. We talked about the...
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Ep 58 - "Just One More"
In today's show, Brandon and I break down a new book Brandon' been reading by entrepreneur Ed Mylett. Maybe some of you have followed his work. His new book is called "The Power of One More" and we unpack some of the...
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Ep 57 - Part 2 "The Four Agreements"
In Part 1, Brandon and Chris talk through the first two agreements- Be Impeccable with Your Word & Don't Take Anything Personally- and rap about them extensively both professionally and personally. The principles...
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Ep 56 - Part 1 "The Four Agreements"
If you've not read the book The Four Agreements by Don Miguel Ruiz, today's show is a good place to start. This pair of shows hits on Floodlight's belief that as leaders, we need to first lead ourselves, before we...
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Ep 55 - "Changing Our Project Management Mindset"
In today's show, Brandon and I get into the role of the project manager, and how we put on the right mindset and perspective on that role. Too often, we think of our PM's as simply managing our recon process, leading...
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